1 Year Warranty
At Grenco Science™, we stand behind our products and provide a 1-year warranty on only electronic components.
· 1-Year Replacement Program
Program includes the G Pro Herbal Vaporizer™, G Pen Battery™, Original microG Battery™, microG Battery™, G Pro Wired USB Charger, G Pen Charging Kit™, Original microG Charging Kit™, microG Charging Kit™, G Pen Wireless USB Charger™, and the G Dual Charger™. This includes all special edition or Artist series versions of these products.
· Email us at email@example.com from the email address from which you placed your order. You will receive a reply within 48-72 hours to coordinate a replacement. After sending in your defective battery, please allow at least 5-7 business days for processing.
· If purchased from one of our authorized retailers or other retail establishment, please keep your receipt as proof of purchase, as it will be required for replacement at no cost. Without a valid proof of purchase, replacements will be subject to a processing and handling fee.
· Almost all “Grenco Science” products for sale on marketplace-style sites like eBay, Amazon, Bonanza, Alibaba and Rakuten are counterfeit products. We cannot offer warranty service on any counterfeit goods.
· Warranty is not applicable to tanks or coils. Please do not send any used tanks or coils, as we will be forced to discard them.
· Warranty is not applicable to merchandise. All merchandise sales are final.